What to Expect When You Start With an IT Support Company
Businesses today rely heavily on computer operating systems, and an inherent part of that technology is that something could go wrong. Many companies cannot afford to have in house departments that specialize in IT issues, so they turn to the valuable services provided by IT support companies.
When a business is starting with an IT support company, it is imperative to have a contract written up to specify exactly what services will be provided by the IT company, what the response times should be when the company is called because of IT problems, the costs of all services, and what will be expected of the IT company. Everything should be clearly spelled out so that there won’t be misunderstandings later when the company is experiencing IT issues that need to be addressed by your IT company.
Things like the period of the contract are important, and what is required to keep that contract going. Also the equipment covered by the contract should be specified, what kind of software is covered, and other things that may be expected from the kent IT support company. Things like the number of times they come out, once a month or more, and whether support can be provided over the telephone, are all important issues to have covered in the contract when first starting with an IT company.
More businesses these days are relying on workers that work either at home, or in remote locations. This is another important thing to cover in a contract, the question of whether remotely located computers are covered by that IT company’s contract. Another important thing for a company to be aware of when dealing with an IT company is that the shorter the expected response time is, the more the IT services for support will cost. A company should have an idea of how much is allocated in their budget for IT services for support.
There should always be a person within the company, or even several people, that are appointed to deal with the IT company that is providing support. These people should be individuals that are knowledgeable about the company’s computer hardware and software systems, and that can deal with IT effectively. It’s imperative that the IT company knows who within the company they can deal with when there are issues. It is also important for companies to be aware that response time when there is an IT issue is not the same as the time that will be required to fix the problem. Sometimes when a problem is found, it can be quite time consuming on the part of IT to fix it, and patience will be required in waiting for the problem to be corrected.
Knowing how vitally important computer systems and software are to the ability of the company to operate effectively is crucial when a company sets out to find an IT company. Having a clear contract, with expectations clearly stated is always the most effective way of dealing with an IT company.
Barton Technology is a leading provider of outsourced IT Support & Telephone Systems to Construction, Not for Profit, Retail, Finance, Legal and Insurance SME organisations based in London, Surrey and Kent.
By Terry Duran
